Latest about J.D. Power
Company’s consumer satisfaction survey found T-Mobile ranked the highest nationally for wireless internet
YouTube TV ranked the highest in customer satisfaction among video service providers according to J.D. Power
Only 12% likely to end their subscription to vMVPDs like You Tube TV, which was the highest rated service, versus 21% for traditional pay TV operators
Only 12% of live streaming VMVPD’s plan to switch providers compared to 21% for cable and satellite; YouTube TV had the highest customer satisfaction
Live TV streaming services like FuboTV received higher customer satisfaction scores than cable and satellite services in the J.D. Power survey
As the pandemic forced people to rely more heavily on internet services, the newest J.D. Power survey found that customer satisfaction with internet providers declined in 2020
The report also found that customers who have both streaming and pay TV services had higher satisfaction rates than those who only had pay TV
