Broadcast engineering company TV Magic has launched its Support Services Group, a new division offering one-call support, maintenance, and engineering labor services to the broadcast community.
The SSG call center at TV Magic's San Diego offices provides 24-hour phone support, system monitoring, and provision of engineers for on-site maintenance and/or operations as required. The company said the professional services offered through SSG will allow TV Magic customers to keep their systems up and running with one set annual cost and with one-call access to maintenance and service.
"We are committed to providing the highest possible level of quality to our clients, and so we established the SSG to ensure availability of technical resources at any time and for virtually any situation they may encounter," said Stephen Rosen, president of TV Magic. "TV Magic's SSG brings our services full circle and gives our clients a reliable, available, and predictable resource they can trust."
