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HomeVu lets viewers help themselves

Mariner Partners has released HomeVu, a TV customer service assurance application that adds the concept of customer self care to the customer service mix.

HomeVu is the latest addition to the xVu TV Care platform. This intuitive troubleshooting application lets viewers use self-help diagnostic tools to independently investigate and resolve video service delivery issues via their TV screens.

Access is immediate and does not require any assistance from the provider. It eliminates the need for the viewer to wait in long help desk queues to resolve common service issues. Interactive tools allow the viewer to use the TV to report or query service issues and access intuitive FAQs or help guides. HomeVu can even be used by the installer to validate a home installation or repair it before leaving, minimizing the need for repeat visits.

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