Dielectric Forms New Engineering Team, Boosts Customer Service - TvTechnology

Dielectric Forms New Engineering Team, Boosts Customer Service

Raymond, Maine-based Dielectric Communications has strengthened its product design team with the creation of an Engineering Development Program and has also added three new engineers.
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Raymond, Maine-based Dielectric Communications has strengthened its product design team with the creation of an Engineering Development Program and has also added three new engineers dedicated to the development and refinement of its transmission systems.

The company, a division of SPX and the largest manufacturer of broadcast antenna systems in the United States, has also boosted its customer service center with new staff members to support Dielectric's radio, television and mobile media clients and its internal production staff. The expanded customer service center will focus on supplying ongoing custom order and technical support.

The engineering team now includes Jim Chadwick and Gary Hazard, who will help design, develop and test the company's antennas, transmission line and RF combiner systems. Chadwick will also work closely with the sales team on the development of pattern analysis and other technical data for customer applications. Mohammed Adeel has also joined the company as EDP engineer, the first addition to the Dielectric's newly formed Engineering Development Program. The EDP offers a 24-month rotational position through which new engineering graduates enrich their skills in four key engineering cornerstones of lean manufacturing, product design, application engineering and product development. Alternatively, the EDP engineer can enter the 24-month manufacturing program with an emphasis on manufacturing engineering, materials acquisition and scheduling, quality control and customer service, and design engineering.

Robert Lothrop Jr. and Ruby Phillips have joined Dielectric's customer service team. They will be responsible for communicating with customers on order status; logistics and delivery; coordinating with internal staff to ensure accurate and timely production; and providing customers with ongoing technical support once installation has been completed.