One in Five Americans Say They Have Too Many Streaming Services

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LOS ANGELES, Calif.—A new survey from Interpret finds that U.S. consumers are overwhelmed by the sheer volume of content from streaming video providers and increasingly frustrated with the efforts needed to access it.

“The Future of OTT Aggregation” study from Interpret found that U.S. viewers subscribe to an average of 4-5 SVOD services, and the majority also access multiple ad-supported or ad-funded on-demand services. That’s a lot of content to navigate and manage, and over 20% of US consumers agree that they “subscribe to too many video streaming services.”

The vast amount of available content also highlighted the issue of discovery, the researchers noted. 

Among subscribers to streaming services, fully one-third express an interest in being able to manage and search for their available content from one place. 

The report noted that consumers want aggregation services to help remove pain points from the subscription process and that consumers also expect bundled offerings to deliver greater value, as well as to improve account management, discovery, and content recommendation functionality.

While the OTT market remains highly fragmented, the study highlights several factors that current and future aggregators should pay attention to:

  • Through streaming media players, gaming consoles, set top boxes, and smart TV interfaces, most consumers already have multiple potential aggregators in their homes.
  • Consumers expect financial value from any bundled offerings, but also derive increasing personal value from offerings that eliminate pain points in the subscription (and cancellation) process.
  • Most aggregation providers are focused on front-end content interfaces and discovery tools, but there is potential to offer significant differentiation through portfolio and payment management tools.
  • Content providers are hampering progress in aggregation because they are fighting to retain control over their own parts of the content journey (and related data collection and advertising opportunities).

“Addressing fragmentation will be tricky since there are so many service options, each with its own priorities relative to revenues, data, and audience,” said Brett Sappington, vice president at Interpret. “Yet, the companies that solve the aggregation puzzle have much to gain. Successful aggregation of content and services will produce an improved, sticky customer experience and will drive subscription and ad revenue opportunities. It will also be important to mid-sized or smaller streaming services that cannot afford to out-market global or regional streaming giants.”

The Future of OTT Aggregation is the latest offering in the VideoWatch: Trends research series, a syndicated reporting service monitoring competitive, consumer, and business trends in the global video services marketplace. The study is based on extensive industry research, interviews with market leaders and innovators, and online survey data of 9,000 US consumers. 

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George Winslow

George Winslow is the senior content producer for TV Tech. He has written about the television, media and technology industries for nearly 30 years for such publications as Broadcasting & Cable, Multichannel News and TV Tech. Over the years, he has edited a number of magazines, including Multichannel News International and World Screen, and moderated panels at such major industry events as NAB and MIP TV. He has published two books and dozens of encyclopedia articles on such subjects as the media, New York City history and economics.