Consumer Wishlist for 2023: 6 in 7 Consumers Want Simplified Entertainment Experiences

(Image credit: Pixabay)

NEW YORK—As media companies plot their strategies for 2023 in what promises to be a challenging market for streamers and broadcasters, new consumer research from Accenture suggests that one major opportunity will be solutions that address widespread consumer complaints about the hassle of navigating through many different apps and streaming platforms. 

According to “Reinvent for growth,” a new report from Accenture, six in seven consumers globally (86%) say they want an all-in-one platform to simplify their entertainment experiences with video streaming, fantasy sports, social media, ecommerce and more. 

As part of its second annual global entertainment study, Accenture surveyed 6,000 consumers to understand their preferences and behaviors regarding their online entertainment experiences. Four in 10 respondents (41%) said they would pay for an all-in-one platform for their entertainment services. In addition, three in five (61%) want the ability to share their streaming profiles across platforms to allow for better personalization of content, the survey found. 

“Standalone streaming services are running up against some simple facts: There are limits to what consumers will pay for and only a certain amount of complexity and options that they are prepared to deal with,” said John Peters, a managing director in Accenture’s Media & Entertainment industry practice. “It is time to reimagine entertainment ecosystems so that media companies can move to profitable growth by helping consumers get everything they need and want.”

Other findings from the report further highlight the need for media organizations to reconsider their operational and content strategies:

  • More than one-third (35%) of consumers unsubscribed from at least one of the top five streaming video-on-demand services in the last 12 months, and 26% said that they plan to cut one or more in the next 12 months.
  • More than seven in 10 consumers (72%) reported frustration at finding something to watch, up 6 percentage points from last year.
  • More than half (55%) of consumers said they are overwhelmed by the number of streaming services to choose from, with 26% saying it can take them more than 10 minutes to settle on a streaming choice (up from 17% last year).

Accenture’s report also highlights three emerging roles for entertainment companies hoping to better compete for consumers’ time, attention and money: 

  • Audience aggregators are platform companies with a diversified business model that monetize attention and engagement directly and indirectly by tying multiple entertainment and other services together in one place.
  • Audience cultivators will create and efficiently monetize entertainment in one or multiple forms (e.g., video, music, gaming etc.) by knowing their core audience, focusing on content/cost efficiency, and ensuring that they’re included in audience aggregator platforms and bundles.
  • Content merchants will focus on making the best possible content without needing to monetize the engagement their content achieves.

“The future of the media industry is moving toward aggregated platforms,” said Imran Shah, a managing director with Accenture’s Communications, Media & Technology industry group. “These platforms will achieve two crucial outcomes — creating inclusive, lower churn services and bundles that will drive revenue for media companies, while delivering experiences that enable consumers to easily find and access content.”

Additional insights and findings from the report are available here.

George Winslow

George Winslow is the senior content producer for TV Tech. He has written about the television, media and technology industries for nearly 30 years for such publications as Broadcasting & Cable, Multichannel News and TV Tech. Over the years, he has edited a number of magazines, including Multichannel News International and World Screen, and moderated panels at such major industry events as NAB and MIP TV. He has published two books and dozens of encyclopedia articles on such subjects as the media, New York City history and economics.