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DisplaySearch releases LCD panel customer satisfaction rankings

Market researcher and consultant DisplaySearch released the results of its fifth Annual TFT LCD Customer Satisfaction Survey, where buyers from LCD monitor, notebook PC and LCD TV brands and original equipment manufacturers (OEMs) rate their LCD suppliers' 2004 performance across five key categories including Quality, Technology, Logistics, Service & Support, and Commercial Terms. This year's report benchmarks LCD TV panel performance for the first time.

Display buyers participating included Acer, AGNeovo, AmTRAN, Apple, Fujitsu, GVision, HP, IBM, iiyama, LGE, Mitsubishi, NEC, NEC-Mitsubishi, Philips, Samsung, Sony and Syntax. Panel suppliers rated included AUO, BOE Hydis, CMO, CPT, Fujitsu, HannStar, Hitachi, IDTech, Innolux, LG.Philips LCD (LPL), NEC, QDI, Samsung, Sanyo Epson, Sharp, TMDisplay and Toppoly.

Highlights from the survey results include:

  • LG.Philips LCD was number one in overall customer satisfaction in the large-area LCD industry for the fourth consecutive year. LPL was the highest rated supplier in each application, the first time a single supplier has led all applications.
  • LPL was also ranked first in Service & Support in each category.
  • LCD monitor modules: While LPL was number one in Service & Support, it also led in Technology. Meanwhile, NEC led in Quality and Logistics and QDI led in Commercial Terms. Following LPL in total LCD monitor module customer satisfaction were NEC, Samsung, Sharp and Sanyo Epson.
  • LCD TV modules: LPL led in Service & Support, Technology and Commercial Terms with Sharp leading in Quality and Logistics. Sharp was second followed by CMO, AUO and CPT.

The complete DisplaySearch report will be released in June.

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