FOR-A customers in Brazil will now be able to receive authorized technical support in country from Tecnovideo.
Tecnovideo has been in the broadcast market in Brazil for two decades providing automated solutions for the distribution of broadcast and professional products. In addition to the FOR-A line of products, Tecnovideo also represents JVC and Sony and serves as an authorized technical support centre for JVC and Sony. Beginning in September, engineers from Tecnovideo will be able to make repairs and offer warranty service to FOR-A customers in Brazil.
Artur Oguri, commercial director of Tecnovideo, says the time is right for his company to expand their partnership with FOR-A by becoming an authorized service centre in Brazil: "Broadcasters here are becoming more familiar with FOR-A's products. While the quality of their equipment is what stands out, sales are increasing in part because FOR-A is offering us the support we need to continue growing their customer base".
With the high customs costs associated with importing and exporting from Brazil, addressing even minor service concerns had presented a bit of a problem. Pedro Silvestre, FOR-A Regional Sales Manager–Caribbean and Latin America, says this will be a most welcome addition for FOR-A's customers.
"We know this is something our customers in Brazil have been looking for. Having an established service centre in Brazil will allow them to protect their investment with us", Silvestre said.
