One in four digital TV customers in the United Kingdom are unhappy with the service, according to the Telegraph. The survey, from a price comparison Web site called uSwitch.com, included the big three U.K. multichannel providers--Freeview, Sky and Virgin Media.
Freeview, the free over-the-air digital service, received a 26 percent approval rating for customer service in a separate survey. Pay services Sky and Virgin scored 59 percent. Freeview scored highest in the value category, free being somewhat hard to beat. The BBC and ITV have launched a new service, Freesat, a service similar to Freeview only delivered via satellite.
Unlike the U.S. digital transition scheduled for midnight Feb. 17, 2009, the United Kingdom is doing a gradual transition, from 2008 through 1012, one region at a time.
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