AARP has launched a national DTV call center that offers personal assistance in helping older Americans make the switch from analog to digital.
“Through a contract from the Federal Communications Commission, we are able to provide trained operators, implement a toll-free number and run a center that individuals can call for information and help as they prepare for the transition in their homes,” said Kevin Donnellan, chief communications officer at AARP.
Many older Americans depend on television for critical news and safety information, and they may face significant challenges when television signals become exclusively digital. Individuals can call (877) 698-8068 to speak with a trained operator who can answer their DTV questions. The hotline is open Monday through Friday from 8:00 a.m. to 10:00 p.m. EST. Spanish-language operators are available as well. The national DTV call center will be in operation through March 31, 2009.
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