Avid enhances online client support

The company has redesigned its Web tool to offer 24/7 support via user-ranked content database.
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Weta Digital’s Avid workflow is built around six Media Composer systems, upgraded to version 2.7 to support Avid DNxHD 36.

Avid Technology has enhanced its online client support user-interface.

The redesigned Web tool improves the types of technical resources and information available to Avid support clients, allowing users to seek more accurate and personalized answers to product and service queries, 24/7. Prior to launching the new site, Avid technical experts reviewed and updated more than 10,000 pieces of content to make it easier for users to search for relevant information and effectively resolve technical issues.

The new Avid online client support tool offers:

  • User-ranked content for greater self-service support
  • Up-to-the-minute personalized notifications
  • Faster response times on support issues
  • Answers to queries 24/7

For more information, visit http://support.avid.com.