EMERYVILLE, Calif.—Advanced Systems Group said it has promoted Joe Marchetto to western regional chief technology officer, tasked with advancing tools, workflows and engineering alignment at the systems integrator.

He had been CTO of strategic accounts.

In his new role, Marchitto will oversee the management and evolution of ASG’s system design across pre- and post-sale functions to streamline project execution, deepen engineering engagement and deliver a more seamless and responsive client experience, the company said. He’ll report directly to ASG President Dave Van Hoy and work closely with Rob Wentz, ASG’s professional services manager, to align team objectives for the upcoming year while continuing to support West Coast presales engineering, ASG said.

“Joe possesses a great combination of technical depth and operational leadership,” said Van Hoy. “His experience managing engineering teams and supporting high-level enterprise clients positions him perfectly to elevate how we serve our customers.”

As CTO of strategic accounts, Marchitto provided pre-sales engineering support to West Coast enterprise clients, serving as a trusted adviser to customers, navigating complex technical environments and designing solutions that balance performance, scalability and cost, ASG said.

The promotion is meant to align ASG’s engineering resources more closely with client needs to deliver more efficient project implementation, expand client-tailored service offerings, improve collaboration between sales and engineering teams and enhance overall client satisfaction and value, ASG said.

“My new role is about building on what we already do well and extending it,” Marchitto said. “By strengthening how our teams work together and engage with clients, we can deliver even greater impact. We may realize this in several ways—through new services, improved workflows or deeper technical collaboration. I’m excited to be working with such a talented team and partnering closely with Rob and our broader organization as we position ourselves for success in this highly competitive market.”

With accelerating technological changes and heightened viewer expectations, broadcast organizations face a pivotal decision: whether to prioritize scale or precision in selecting a systems integrator. Boutique integrators, with their targeted expertise and client-first ethos, have emerged as a strategic choice for projects demanding adaptability, innovation, and accountability.

A boutique integrator is a highly specialized partner that prioritizes selective, meaningful engagements over volume. These firms avoid the "one-size-fits-all" playbook, instead assembling teams of highly skilled in-house employees with deep, granular expertise in niche areas — whether it be in live sports production workflows, broadcast truck design, or legacy system modernization. Their model thrives on collaboration, reputational integrity, and solutions calibrated to each client’s unique operational DNA.

Boutique integrators deliver outsized value through specialization, responsiveness, and client-first principles. These traits ultimately enhance broadcasters' ability to adapt quickly to changing market demands while ensuring high-quality, customized solutions.

1. Cutting Through Complexity With Specialized Teams
Boutique integrators operate on a simple premise: mastery matters. Projects are led by professionals who have honed their skills within specific technical domains. For instance, these professionals understand not only the infrastructure challenges of large venues but also the logistical hurdles of live event timelines — from camera placement to real-time signal routing under pressure.

This specialization extends beyond technical proficiency. Teams develop an intimate familiarity with the unspoken demands of their niche, balancing budget constraints or meeting exacting standards. By aligning personnel to projects that match their expertise, boutique firms mitigate risk and accelerate execution.

The result is tailored problem-solving. Rather than forcing prepackaged systems, boutique integrators invest in understanding organizational goals. Such solutions emerge from dialogue, not templated proposals, ensuring they align precisely with client goals. This agnostic approach means boutique integrators aren't tied to pushing specific products, allowing for truly customized solutions.

2. Agility Rooted in Direct Relationships
Smaller organizational structures inherently foster agility. Without layers of bureaucracy, boutique integrators adapt swiftly to shifting priorities — whether recalibrating timelines or accommodating last-minute technical requests. In environments where last-second changes are routine, this flexibility ensures projects stay on track without compromising quality.

Direct access to decision-makers amplifies this responsiveness. Clients often have direct contact information for project team members, allowing for quick response times and immediate support. This transparency builds trust and accountability, as teams understand their work directly impacts the firm's reputation — its most important asset.

3. Reputation as the Ultimate Metric
Boutique integrators operate in a world where every project is a referendum on their credibility. Without the cushion of a large sales team, their growth hinges on client satisfaction. This dynamic creates a culture where excellence is nonnegotiable.

Reputation is cultivated through consistency and a focus on quality over revenue chasing. This philosophy contrasts sharply with larger integrators, where projects may be deprioritized based on revenue potential. Boutique integrators are passionate about delivering high-quality work, understanding that their reputation is their primary means of securing future business.

The emphasis on reputation also fosters long-term partnerships. Clients return because they value the reliability and pride of craftsmanship embedded in every deliverable. In short, clients get far more than just a vendor — they get a team that treats the client’s success as their own success.

4. Pioneering Innovation Through Shared Knowledge
Innovation at boutique integrators is a collaborative endeavor. Teams regularly share insights across projects, creating a feedback loop that accelerates learning. This often takes the form of regular team meetings where project insights are shared and collaborative problem-solving occurs across different projects.

This collective knowledge also fuels early adoption of emerging technologies. Boutique integrators often partner with manufacturers for beta testing of new products and systems. Clients benefit from access to cutting-edge solutions that are vetted through rigorous internal discussions and real-world application, balancing innovation with stability.

5. Growth Without Compromise
Scaling as a boutique integrator is an exercise in discipline. Growth is intentional, measured, and aligned with the firm’s core competencies. It's a common misconception that boutique integrators lack the resources to handle large, prestigious projects. In reality, their focused approach and efficient use of resources often allow them to tackle big jobs more effectively than larger integrators.

Rather than chasing revenue at all costs, these firms say “no” to projects outside their wheelhouse, preserving their ability to deliver exceptional results. This selectivity ensures teams aren’t stretched thin. By avoiding overcommitment, boutique integrators maintain the focus required for complex builds, ensuring timelines and budgets remain intact.

Client-Centric Evolution in a Dynamic Industry
The broadcast industry’s future belongs to organizations that balance innovation with executional discipline. Boutique integrators exemplify this balance, offering surgical expertise alongside operational flexibility. Their model — built on specialization, accountability, and relentless attention to quality — transforms technical challenges into opportunities for innovation.

For broadcasters navigating an era of disruption, boutique partnerships provide more than just technical solutions; they offer a strategic alliance with a team invested in the broadcaster’s long-term success rather than a mere transactional relationship. In choosing a boutique integrator, clients are gaining a partner whose reputation is inextricably tied to their own.

HACKETTSTOWN, N.J.—Systems integrator DNAV has launched a broadcast monitoring service that remotely connects its field services team to broadcast facilities via the company’s self-architected cloud-based network operations center (NOC).

The D-NOC will provide 24/7 insight into the health and status of a broadcaster’s TV and/or radio operation via internet-protocol connection with all recommended hardware and software in the technology ecosystem, the company said.

DNAV offers tiered options with flexible parameters that can pair its regional field service representatives with a broadcaster’s existing in-house resources.

For example, one broadcaster can assign DNAV’s remote resources to monitor and analyze performance of master control operations and all related media workflows, including program ingest and playout automation, while another can rely on DNAV to oversee transmission to ensure transmitters are making licensed TPO and antenna systems maintain proper VSWR levels, the company said.

DNAV also offers resources to monitor STL connections (radio frequency and IP) and drill down to RF transmission components that can cause shorts in the transmission feed line, it said.

Broadcasters can also outsource most or all responsibilities to DNAV for complete oversight of performance from origination to transmission, including all command-and-control functions that bring the entire media ecosystem together. That is extensible to broadcast networks and station groups with hundreds of interconnected locations across North America and beyond.

“Every broadcast operation and facility workflow has its unique characteristics and every customer has a preference when it comes to the mix of technologies,” Daniel Hyatt, principal at DNAV, said. “That means offering a monitoring service that is customizable to the broadcaster’s pertinent needs. We are looking at each customer’s challenges, listening to their requests, learning their requirements and building solutions that effectively achieves their goals.”

Those goals can be as diverse as improving quality, ensuring greater on-air uptime or supplementing an existing in-house or third-party maintenance service with limited capabilities or service-level agreements, he said.

“We work with a lot of customers that have a certain level of support for a purchased system,” Hyatt said. “This is often surface-level support, which can be problematic in an area such as automation that is touching so many other parts of the media workflow. We bring the ability to engage with an existing support system and bring multiple vendors and services together to rapidly resolve a problem.”

DNAV regional field services team across North America can effectively “articulate the issues and dive into multiple related systems” to troubleshoot across the spectrum, DNAV principal Nick Straka said.

“We approach this from a proactive solutions perspective,” Straka said. “That extends beyond immediate problems and the ‘fire-drill’ approach to broadcast engineering. We are looking at performance trends, proactively spotting issues and enacting a troubleshooting plan to reconcile problems in advance.”

DNAV’s team can also drill deeper into the IT network infrastructure and other IP-connected systems, such as building control systems for lighting, HVAC and plant operations.

More information is available on the company’s website.

PLANO, Texas—Diversified, a global technology solutions provider, has officially opened its new headquarters in Plano, Texas.

The facility opened Oct. 30 with a ribbon-cutting ceremony featuring Plano Mayor John B. Muns, tours and opportunities to engage with Diversified executives and technology partners.

The headquarters is designed to support Diversified’s growth in key markets. It will also showcase the cutting-edge technologies Diversified designs and builds for its worldwide clients, the company said.

“This new headquarters is a working example of what we do best—integrating advanced technology into functional spaces,” Diversified CEO Eric Hutto said. “It’s designed to showcase how modern technology can adapt to the needs of any business, providing an interactive space for our clients to see the practical benefits of the solutions we deliver.”

In announcing the new headquarters in the heart of Plano’s business corridor, the company said it offers a prime location with easy access to Dallas-Fort Worth International Airport and the wider Dallas metroplex. This central location enhances Diversified’s ability to attract top talent from the region’s growing technology ecosystem and ensures easy accessibility for clients and partners, both locally and globally, the company said.

The space will support Diversified’s executive leadership team and provide a workspace for local teams and visiting associates.

It also features a variety of advanced audiovisual systems and cutting-edge technologies, including:

• Foyer Entrance: A large direct-view LED wall greets guests as they enter. Controlled via a touch panel or wireless interface, the wall can display dynamic content curated by Diversified’s creative teams. Uniform audio coverage is provided through ceiling speakers, offering a seamless and inviting experience from the moment visitors step into the space, Diversified said.
• Main Conference Room: Equipped with dual displays, the executive conference room seats up to 10 and is optimized for collaboration with Microsoft Teams Room solutions and AI-powered cameras. The system offers automatic presenter tracking, dual cameras and audio capture through ceiling-mounted microphones, ensuring high-quality video and audio conferencing. Motorized blinds and polarizing privacy glass, controllable through the Teams interface, add further flexibility for environmental controls.
• Open Area: Featuring a 1.2-millimeter direct view curved LED wall, the open area serves as a collaborative workspace and a production backdrop. Equipped with high-bandwidth connectivity for future technology upgrades, the space also includes ceiling-mounted speakers and multiple audio zones for independent volume control. A ceiling-mounted camera supports presenter tracking for future production functionality, making the area adaptable for various use cases.

MONTREAL—Grass Valley has signed a new, multimillion-dollar strategic partnership agreement with Diversified, a global technology solutions provider.

Grass Valley says it “will leverage Diversified's extensive integration and services expertise to enhance its offerings and deliver comprehensive solutions to broadcasters, content creators and media organizations.”

The partnership will enhance the integration of Grass Valley’s media technology to be seamlessly integrated with Diversified solutions and services, expanding both company’s global reach, foster joint innovation, and enhance customer support for both company’s customers. The two companies also said they plan to develop comprehensive training programs.

"This agreement with Diversified illustrates Grass Valley’s commitment to support client needs via our trusted integration and reseller partners, said Tim Banks, Chief Revenue Officer at Grass Valley. “By combining our industry-leading solutions with Diversified's integration expertise, we are poised to deliver unparalleled value and innovation to our clients."

Steve Stubelt, senior vice president of sales, media and entertainment at Diversified, added, "We are excited to partner with Grass Valley, a leader in live solutions technology. Together, we will broaden our reach and enhance our ability to deliver cutting-edge, integrated solutions that meet the complex needs of our clients in the media and entertainment industry."

The two companies have posted a video with more details:

KENILWORTH, NJ—Diversified, a global provider of technology solutions, announced today the appointment of Eric Hutto as its new Chief Executive Officer. Hutto, who was most recently president and chief operating officer of Unisys, succeeds Diversified Founder Fred D’Alessandro, who has made the decision to transition from CEO  to Executive Chairman. 

Having built the global, billion-dollar company from the ground up,  D’Alessandro says he will now focus his energy and attention on strategic relationships, mentoring talent, and supporting Diversified's new CEO.  

“The past 29 years have been such a journey here at Diversified,” says D’Alessandro. “We have  experienced tremendous growth and I am really excited to transition into this new role as Executive Chairman. Even though I am not going anywhere any time soon, I know the company is in good hands  with Eric. With his experience, he will take the company to even greater heights and I look forward to  contributing to that success.” 

In addition to his more than 20 years of executive-level experience in IT services and consulting, Hutto’s background includes a strong list of household names,  many of which he has led the charge in organizational transformation and exponential growth. 

“Fred and the Diversified team have built such a strong foundation, and because of them, this company  is positioned to do really big things,” adds Hutto. “As I step into this role, I can’t wait to dive in and  take on the challenge of helping further our growth and capabilities. Diversified is already well  respected in the industries that know us, but we’re ready to show the whole world what a truly valuable  business partner we can be to meet any modern technology needs.” 

To learn more about Eric, head to his bio on Diversified's leadership page and his LinkedIn page.

Editor's note: This article originally appeared on our sister brand Systems Contractor News. 

It’s been three (long) years since the last NAB Show in Las Vegas. In this interview with SCN, Chris Brown, executive vice president and managing director of NAB Global Connections and Events, shared his thoughts on what changes attendees can expect and what topics will be generating buzz on the show floor.

SCN: Since no one expects the 2022 NAB Show to break attendance records, how will you define success for this year’s event? 
Chris Brown: Registration numbers are picking up rapidly, but the NAB Show has always been about so much more than metrics. It is in many ways about setting a tone for the industry and helping to point the way to new opportunities. It is about getting re-energized around the creativity and business opportunities in media and entertainment. 

It’s an exciting business and the NAB Show community is highly passionate about what they do. This is their opportunity to come together to see, feel, touch, soak in the industry—maybe above all to reconnect with old friends and make new ones. There is nothing like it. So, in some respects the victory will be in just being able to produce the show, bring the industry together, and help inspire forward progress.

We are confident the show will bring the right people together—those who are coming to do business and engage in true knowledge exchange, and those who are on a mission and serious about their visit and ready to get things done. This by itself could make this one of the most productive shows in recent history, with a higher buyer-to-seller ratio than we would see in a typical year. 

SCN: What will be different for returning attendees?
CB: Among the big changes are a new schedule, new convention hall, new featured exhibit category, and perhaps most importantly, a brand-new way of organizing the entire show. 

We will be opening the show on Sunday for the first time—versus the traditional Monday opening. And we will be closing on Wednesday instead of Thursday. This change is being implemented to make it easier for those involved in live and other studio production projects, as well as those who may find it difficult to get away during the week or want to minimize time away from work. The idea was driven by feedback received in the past, and we expect this will open a path to stronger overall attendance for the show.

The layout of the show will also be different. The exposition and educational programs will still be spread across three buildings at the Las Vegas Convention Center (LVCC), but this year we will be adding the LVCC’s new West Hall (and dropping the South Hall). A state-of-the-art facility, the new West Hall totally changes the whole look and feel of the LVCC campus. 

In keeping with that state-of-the art theme, we have placed some of the more leading-edge categories in the West Hall. Specifically, we will be launching a new featured exhibit area here—dubbed "Intelligent Content." With the enormous influence that data and new data-driven technologies are having on every aspect of content creation and distribution, we felt it was time to place the spotlight on this trend. 

The area will feature a strong lineup of anchor exhibitors, including Microsoft, AWS, and Mediakind. The focus will be on everything from employing data to drive more personalized content experiences, to advanced advertising technology to AI, blockchain, and the evolution to the Metaverse. Other feature areas in the West Hall include Connected Media IP and the Future of Delivery areas. 

Layered over all of this is perhaps the biggest change we have implemented in quite a while. The show will now be organized around three major content pillars—Create, Connect, and Capitalize. These three pillars reflect how the industry works, and organizing the show around these concepts will help every attendee navigate the show and find what is most relevant to them. The idea is to help everyone maximize their time. 

From a physical space perspective, Create will be featured in the Central Hall and part of the North Hall, Connect will be the focus in the new West Hall, while Capitalize will find its home in the North Hall. Our conference programming has been reorganized around these three pillars as well, and will include a mix of legacy programs, such as the Broadcast Engineering and IT Conference, and new elements.

To further curate the experience for every visitor, we have created unique Experiential Zones tied to each of the pillars that will help bring focus to the key trends that are relevant to each area. These hubs—two in each hall—will provide a variety of engagement opportunities for visitors, from theaters running daily education content to hands-on demonstrations to startup displays and unique networking forums. 

With respect to the latter, we are introducing a series of roundtable discussions in the Experiential Zones that will provide great networking and the opportunity to dive deep on key industry topics with peers. 

We are also introducing NABiQ, an “idea hackathon,” which is designed as a variation on the traditional hackathon, with the objective in this case to “build” a new idea. Groups of peers will be matched up in a competition to see who can create the next great idea in helping solve for a pre-determined technology or industry issue. Winners in each of the three pillar categories will be selected. These should be fun, and we expect they will yield some terrific new ideas that can be shared with the entire industry. 

SCN: What topics are shaping up to be the buzz at this year’s show?
CB: Obviously, we think data is a huge driver for the industry in many ways, and that is why we have introduced the new Intelligent Content area. Covered in this will be a range of buzz-worthy technologies, including AI machine learning and what it can do to create efficiency in various sides of the content creation funnel, whether capture, editing, distribution, you name it. You will also see tech that is enabling content creators to build more personalized experiences for audiences and develop new business models to capitalize on this engagement. 

Beyond this, I think you will see a great deal of focus on tech that drives remote workflows. The whole move to virtual production has been greatly accelerated by the pandemic, and the industry has shown that there are effective and efficient ways to produce remotely. A number of our major anchor exhibitors, including Ross, Grass Valley, and Vizrt, have adapted quickly around this trend, and will be must-see stops for those looking to explore the possibilities in remote production. 

The metaverse is also definitely going to be a topic of conversation throughout the show, not only in terms of debate around what that actually looks like, but just in looking at the technologies that are already underpinned by a mix of reality and augmented reality. 

There will be plenty of virtual and mixed reality set technology on display, and the show will feature a number of specific demonstrations in the Experience Zones tied to these developments. These will include a unique mixed reality demo developed by ARRI in the Create area (Central Hall), and an AI-driven demo by Microsoft in the Intelligent Content area (West Hall). 

SCN: Beyond the typical exhibit hall exploration, what will be some of the main attractions for systems integrators attending the show?
CB: Systems integrators should plan on investing time in the various zones to discover how technology solution providers are working collaboratively and building interoperable workflows in the areas of ATSC 3.0, virtual production and IP. All the education on the show floor is, of course, free for anyone to attend. So, it is really a great way to gain some broader perspective before diving into specific conversations with vendors on the show floor.

For more information on the 2022 NAB Show, April 23-27, visit nabshow.com/2022/.

LOS ANGELES–Key Code Media, a Los Angeles-based provider of system integration and training for broadcast and media has acquired Denver-based Burst, a Rocky Mountain and Southwest region integrator.

With coverage in Colorado, Arizona, Texas, New Mexico, and Southern California, Burst Communications will operate as a new division of Key Code Media, maintaining their existing team. Burst Communications will also add additional competencies with large integration vendors, such as Crestron, Barco and Grass Valley.

Key Code said Burst Communications will continue under its current brand name and its existing locations, maintaining the full Burst team.

“Strategically Key Code Media and Burst Communications have substantial synergies which will drive more value to our clients” said Mike Cavanagh, founder of Key Code Media. ”Burst Communications has a 27 year legacy of excellence in Broadcast Engineering and AV, which directly compliments Key Code Media’s leadership in editorial, storage and asset management.”

“This acquisition is a huge opportunity for Burst Communications, giving us access to new markets, new products, and new offices while maintaining our core brand competencies that our customers know and love,” said Kirk Basefsky, CEO and Founder of Burst Communications.

Burst Communications was founded in Denver in 1991 by Kirk Basefsky, along with a core team of sales and technical experts. The company handles broadcast integration for TV stations, sports, churches, local government and education. Burst also has a strong presence in the Corporate AV space, designing conference rooms, classrooms, lobbies, and large-scale digital signage installations.

PHILADELPHIA—Pope Francis’ historic visit to the U.S. is making non-stop headlines. Much of the population has been captivated by his genial personality and thoughtful message, but some are working behind the scenes to ensure that television coverage captures the important moments of this tour.

One of the companies charged with making sure we get to see the Pope is RGB Broadcast Video Services in Philadelphia, which was responsible for installing a complex camera system in that city’s Cathedral Basilica of Saints Peter and Paul. Broadcast Engineering Extra had a chance to talk to Joe Pagano, CEO and chief engineer of RGB Broadcast, to better understand how a company assembles a television system fit for a Pope.

Joe Pagano, CEO of RGB Broadcast, adjusts a Panasonic AW-HE130 camera in the Basilica. (All photos by KYW-TV photographer Joe Garvin)

BE Extra: What sort of work does RGB Broadcast do? What are a couple other large projects that you’ve done?

Pagano: We’re a broadcast equipment repair center and installation company. We even do work on helicopters. We’ve been involved with the Archdiocese of Philadelphia for more than 15 years, doing video engineering and planning special projects. We moved Merck Pharmaceuticals video systems from one building to another and we also do frequent work for US Helicopters, which outfits choppers for broadcasters.

BE Extra: How did you get the contract to install the systems in the Cathedral Basilica of Saints Peter and Paul?

Pagano: Our longstanding commitment here gave the Archdiocese confidence in our abilities, so they came straight to us. An unnamed donor actually gave the funds for the project, and that made it possible for us to do the work.

BE Extra: How long did it take to get the job installed and functioning? What were a couple of the tricky or unexpected things that you had to deal with?

Monitors were installed throughout the sanctuary to provide views of the altar.

Pagano: About three months, because of the age of the building. Working in a 200-year old building, the cable paths were all old brick and mortar. It took my 30 years’ of experience to figure out ways to install and cable the gear. Core drilling, running cables behind trim – lots of tricky things to do on this project without disturbing the aesthetics of the building.

BE Extra: What are a couple of the important equipment items that you installed? Why did you decide on those items?

Pagano: We decided to go with Panasonic broadcast-grade cameras because they fit the budget and far exceeded the necessary specs. We used six AW-HE130 cameras, which are HD-SDI, and we also had AW-HE870 cameras on pan/tilt heads with 20x Fujinon lenses. Pretty much everything is wired up for HD-SDI in 1080i format. The HE130 cameras have built-in 20x zoom lenses, which are good. The Fujinon 20x lenses on the HE870 cameras are a little brighter.

RGB Broadcast fabricated a full master control in the upper sanctuary of the Basilica. The switcher is a NewTek 800 series, with Blackmagic Design 20 x 20 routers. Monitoring goes through a Blackmagic 16-input multiviewer. This gear fit the budget and provides excellent video.

Two Panasonic AW-HE870 cameras with 20x Fujinon lenses were installed on pan/tilt heads to capture the coverage in 1080i HD.

We used Belden 1794A cable throughout the system. It fit the budget and provides great signal characteristics. We used about 2,500 feet of 1794A on the project, and we also used Belden HD connectors. We evaluated the cable and connectors in advance of the project and determined it was the right product for us.

BE Extra: Audio can be particularly difficult in big cathedrals. How are you acquiring and handling the audio?

Pagano: Audio in master control goes through a Soundcraft audio board, which is fed from the house sound system. House sound has independent feeds from the altar, choir locations and elsewhere throughout the Basilica. There are probably 23 mic sources that feed the Soundcraft board.

BE Extra: How does the signal get out of the Basilica?

Pagano: It leaves from the rear of the building at an interface panel for truck connection. There are program feeds, tie lines, clean feeds from individual cameras, intercom feeds and other sources. We will feed two trucks for sure, and have capacity for six more.

BE Extra: What happens to all the gear once the Pope leaves? How long do you expect teardown to take?

Master Control for the project uses a NewTek switcher, Soundcraft mixer, and Blackmagic Design routers and camera monitors.

Pagano: All the gear is permanent. It was done specifically for the Pope’s visit, but it upgrades an existing SD system that RGB Broadcast installed 12 years ago. This new gear replaces all that old gear. The Basilica documents and archives special funerals, ordinations and other events, some of which are televised. That’s why they wanted the upgrade.

BE Extra: Do you have any important takeaways from this project? Did you learn anything new?

Pagano: After 30 years in the business, you always learn something new. On this project, you can always teach an old dog new tricks. In this case, there were new things about the HD cameras and cabling that impressed me. Just keeping an open mind is part of a successful installation.