posted by Deborah D. McAdams /
08.17.2014 10:09 AM
Front Porch Digital Promotes Phil Jackson to Chief Strategy Officer
Mind Behind Lynx and Distill now focused on development
LAFAYETTE, COLO. — Front Porch Digital announced that Phil Jackson
has been promoted from chief operations officer to chief strategy officer. In
his new position, Jackson is responsible for driving innovation and strategy
for Front Porch Digital.
“Phil was the brains behind our Lynx cloud CSM service and our newest product,
Distill, both of which were the first of their kind and approach long-standing
industry challenges in innovative ways. That inventive thinking is immeasurably
valuable to Front Porch Digital,” said Mike Knaisch, president and CEO of Front
Jackson is assembling a core team from within Front Porch Digital, coupled with
project-based virtual teams and a short list of key technology partners, to spur
innovation on several fronts—through rapid prototyping, light-agile development
methodology, and direct customer engagement in the innovation process.
“This isn’t just an R&D function that looks at the latest buzzwords or IT
trends in an isolated manner. This is a serious attempt to collaborate with our
customers to understand their principal pain points, and, in solving those
problems, bring new thinking and techniques to market. We want to build on the
capabilities of the Lynx, Diva, and Samma systems, which are the foundation of
Front Porch Digital’s success,” Jackson said.
Jackson is based in Lafayette, Colo., and reports to Knaisch. He joined Front
Porch Digital four years ago after serving in enterprise IT with BT Group,
developing new markets at Level 3 Communications and managing service product
development with AT&T.