Software glitch freezes DIRECTV TiVo boxes

August 2, 2004

A software glitch is freezing playback of stored shows on some DIRECTV boxes that access TiVo’s digital video recorder service, CNET News reported.

The glitch apparently is caused by a software upgrade, version 3.1.0c, that was first downloaded by DIRECTV TiVo set top boxes early last month, according to postings to a number of TiVo community sites.

The problem seems to only affect first-generation set top boxes and not the newer Series2 boxes. Representatives from TiVo confirmed the problem, but would not give further details, such as what the upgrade was meant to do.

TiVo said the short-term resolution is to unplug the boxes, wait for a few minutes and restart them.

According to the latest posts on various TiVo community forums, a new software upgrade, 3.1.0c2, is now available.

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