Giants Win Game One; Cablevision Subscribers Sue
October 28, 2010
NEW YORK: The San Francisco Giants took game one of the
World Series last night while Cablevision customers sat out day 12 of a Fox
black-out. Three among their numbers were sufficiently incensed to march down
to the law office of Todd J. Krouner and file a $450,000 class action lawsuit
against the cable operator.
Julia Gallo, Andrew Koplik and Dorothy Rabsey are seeking restitution for
Cablevision’s 3 million subscribers, “who have been deprived of the Fox
Channels, which have been replaced by Cablevision’s annoying and self-serving
reads. “In the meantime... Cablevision has refused to provide any rebate to its
customers, who pay an average of approximately $150 a month to Cablevision.”
Since those customers are paying for Fox channels they’re not getting, they
should be refunded the cost of one month’s worth of service, the suit reasons.
“Cablevision seeks to have it both ways, on the one hand refusing to pay News
Corp. for its Fox television programming, while on the other hand, refusing to
pay any rebates to its customers. Indeed, under Cablevision’s customer contract,
it promises to credit its customers for any programming interruptions that
exceed 24 hours,” a statement from Krouner’s office said.
The complaint also asks for damages under state consumer fraud statutes and seeks
to prohibit Cablevision from reaching the point in retransmission disputes
where channels are pulled. The suit was filed today in U.S. District Court for
the Southern District of New York.
Fox pulled its programming from Cablevision systems two weeks ago in a dispute
over retransmission fees. Cablevision says Fox is asking for $150 million and
won’t budge off the number. Neither did Cablevision caved, so Fox yanked three
TV stations--WNYW-TV, WTXF-TV, both Fox affiliates carrying the World Series;
and WWOR-TV, a MyNetwork. Fox parent News Corp. also pulled cable nets Fox
Business, Nat Geo Wild and Fox Desportes.
Cablevision’s footprint covers parts of New York, New Jersey and Connecticut,
where people are split in terms of blame. Rich Greenfied at BTIG Research is
Of 285 respondents, 28 percent blamed Cablevision and 25 percent blamed Fox.
Roughly half blamed both. A majority said they’d miss baseball the most.
Football was a close second. Subscribers already missed a National Football
League game between the New York Giants and the Detroit Lions. Fox is covering
a New York Jets game against Green Bay Packers on Sunday, prompting Jets owner
Woody Johnson to step into the fray.
“I spoke with Cablevision and News Corp. about the importance of broadcasting
our game this Sunday,” Johnson said in a statement posted on the Jets’
site. “Both companies acknowledged the passion of our fans and their desire
to watch the game. If a resolution cannot be reached, I hope that they can set
aside their differences to air our game against the Packers.”
In the event they don’t, more subscribers might be moved to dump Cablevision.
The Federal Communications Commission already issued a “Consumer Advisory”
recommending other forms of reception, including an antenna. According to
BTIG’s survey, around 7 percent have disconnected. Greenfield allowed this
could be high.
Given Cablevision’s “high triple-play penetration and the hassle of switching,
we suspect 1 percent or less of subscribers have churned to-date, but fear that
number could grow meaningfully if the dispute continues,” he said.
BTIG’s survey said 19 percent of current Cablevision subs will leave if the
dispute is not settled in the next week; the figure rose to 37 percent if it
went on for another month. Around 21 percent have called to complain, and more
than half of them waited at least 15 minutes to talk to a customer service rep;
15 percent waited at least 30 minutes. Several hung up while waiting.
Of those who called to complain, 16 percent asked for a discount or a rebate.
Most received none unless they threatened to cancel service. Those folks were
offered $10 a month off for a year, or $20 off for two years.
Greenfield said Cablevision also directed subscribers to
MLB.com, where the World Series games are streamed in their
entirety for a fee. Cablevision was said to offer a refund for the service.
Game two between the Giants and the Rangers starts tonight at 7:30 Eastern.
-- Deborah D. McAdams