01.15.2009 09:20 AM
FCC Commissioner Can’t Get Through to FCC Call Center

FCC Commissioner Robert McDowell, the agency’s very own maverick Republican, is once again not falling in behind his likewise-affiliated chairman, Kevin Martin. McDowell is sounding the alarm that the commission is not ready for the Feb. 17 DTV transition while Martin tours the country opposing a delay. In a letter to the chairman, McDowell questioned the efficacy of the FCC Consumer Call Center, simultaneously demonstrating that least one commissioner has bothered to dial the 1-888-CALL-FCC line.

“Through personal experience, I have found that busy signals are common,” McDowell wrote. “And, when the line actually rings, it frequently does so for more than two minutes. After what can be a lengthy period of ringing, the caller is greeted with an electronic options menu rather than a live operator. Moreover, callers that opt for a live operator are sometimes spontaneously disconnected rather than rerouted.”

McDowell noted that no one answers phones on weekends, when people having trouble hooking up converter boxes are most likely to call. He also questioned pending quotes related to outsourcing the call center. The commission last week shelled out $8.4 million in contracts for DTV education, much of it to local grassroots groups, and a big chunk to the American Association of Retired Persons. Another $11.6 million remains in the fund Congress supplied to the FCC last September for DTV education.

“I wonder whether last week’s FCC News Release announcing various contract awards completes the commission’s efforts,” McDowell wrote.

While he didn’t flat out advocate delaying the deadline, McDowell did say the commission needed a fire lit beneath their nether-regions.

“I believe that the commission’s outreach and call center efforts can be remedied in time,” he wrote,” but we have an extraordinary amount of ground to cover in a short period of time.”

Post New Comment
If you are already a member, or would like to receive email alerts as new comments are
made, please login or register.

Enter the code shown above:

(Note: If you cannot read the numbers in the above
image, reload the page to generate a new one.)

No Comments Found

Thursday 10:05 AM
NAB Requests Expedited Review of Spectrum Auction Lawsuit
“Broadcasters assigned to new channels following the auction could be forced to accept reductions in their coverage area and population served, with no practical remedy.” ~NAB

202 Communications /   Friday 12:41 PM
Albis Technologies Appoints New Head of Access Solutions
ignite strategic communications /   Thursday 03:48 PM
2015 HPA Tech Retreat(r) Unveils Expanded Session Schedule

Featured Articles
Discover TV Technology