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Originally featured on BroadcastEngineering.com
Nov 11

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11/11/2008 10:45 AM  RssIcon

Germany-based facility offers 24/7 phone and on-site support for EMEA customers

Chatsworth, CA and Wiesbaden, Germany, November 11, 2008—Globalstor Data Corporation, a premier OEM integrator of high performance RAID, SAN and storage/video servers, has opened a new sales and technical support office in Wiesbaden, Germany, near the city of Frankfurt. The facility provides comprehensive phone and field support for Globalstor customers and vendors located throughout the EMEA (Europe, Middle East, Africa) region. globalstor-extremestor-di-tower.JPG

With the establishment of the Wiesbaden office, Globalstor now offers its EMEA-based vendors and customers the same comprehensive level of support enjoyed by those in Canada and the U.S. Product specialists at the office are on call 24/7 to assist with any challenges. In the event that a problem cannot be solved via phone, a support professional will be dispatched onsite.

“For Globalstor, quality technical support is a critical component of our software and hardware products, because it maximizes their benefits for the end user,” says Ekkart Wegeleben, European representative for Globalstor Data Corporation. “Opening an office based in a European time zone, with staff members fluent in most of the major European languages, ensures we can offer our EMEA customers the level of support that has made Globalstor the number one provider of integrated storage systems.”

The Wiesbaden location supports most Globalstor products, including the ExtremeStor-iNAS N240 NAS/iSCSI server, the ExtremeStor DI REDe Rack and Tower for RED digital cinema applications, and the iTrax IP professional audio storage system, among many others. The office also maintains an inventory of spare parts.

“Carrying on with Globalstor’s history of exceptional support and services, we’re thrilled to announce the opening of our new sales and technical support office in Wiesbaden,” says Scott Leif, president of Globalstor Data Corporation. “It demonstrates the solid commitment we have to the EMEA region, and dovetails perfectly with our overall goal to bundle on-site service and support for customers across the globe.”

Globalstor Data Corporation is a leading distributor of high performance RAID, SAN and storage/video servers. Widely recognized for its value-added services, including systems integration and customer support, Globalstor is an OEM with a full spectrum of hardware and software support offering a broad range of broadcast and video professional solutions including DVD-R Digital Video Dailies solutions, 2K and 4K Digital Intermediate solutions, and high-performance high definition video servers offering scaleable storage up to 36TBs in a single server. Globalstor serves a worldwide customer base from its U.S. headquarters in Chatsworth, California and internationally through a strong foundation of overseas authorized resellers. For more information regarding Globalstor Data Corporation, visit www.globalstor.com.

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