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Originally featured on BroadcastEngineering.com
Dec 23

Written by:
12/23/2008 10:52 AM  RssIcon

Hearst-Argyle selects Zeus Broadcast Global to manage the service desk and asset management of their television stations.

Orlando, FL — December 17, 2008 — Zeus Broadcast, of parent company Obor Digital, LLC., is the industry leading Web-based Service Desk and Asset Management solution.

Zeus Broadcast provides robust tools to manage service departments, including help-desk communications, as well as asset tracking including service tracking, asset history and configuration management. Additionally, the scalability of Zeus Broadcast makes it the perfect solution for companies like Hearst-Argyle who need to support multiple users, groups and locations. Zeus Broadcast software has a variety of software tools and features to help automate key processes of a broadcast operation’s workflow including the auto-routing of service requests to the correct group, system generated status updates to users, historical tracking of tickets and assets, and even automatically generating preventive maintenance tasks.

Hearst-Argyle Television, Inc. owns multiple television stations in geographically diverse U.S. markets. These television stations reach approximately 18% of U.S. TV households, making it one of the largest television station groups in the U.S. The Company owns 12 ABC affiliated stations and manages an additional ABC station owned by Hearst Corporation, and is the largest ABC affiliate group. Hearst-Argyle also owns 10 NBC affiliates and is the second largest NBC affiliate owner. Hearst owns two CBS affiliates, as well.

“Having Hearst-Argyle select Zeus Broadcast to manage their service desk and assets is a tremendous honor for us,” says Rob Caldwell, Zeus Broadcast’s president. “Over the years, we have amassed an impressive array of networks and cable channels all using Zeus. However, this effort represents the very first U.S.-based station group to employ an integrated service desk and asset management solution and I am very proud they chose Zeus. Our 100% web-based solution allows each station to operate exactly the way they want, yet provides ways of sharing knowledge about repairs and spares with each other, while capitalizing on one single installation.”

About Zeus Broadcast

Zeus Broadcast, an Obor Digital Company, is a leader in developing technology and software solutions to solve broadcast and communication challenges. Zeus Broadcast specializes in providing solutions to create efficiencies, reduce downtime, and increase productivity and is the cornerstone software solution for the broadcast equipment management market. Born from real broadcast experience, the Zeus Broadcast team is a collection of engineers, sales people, software developers and senior management with a long history of working at broadcast companies. “Those experiences, combined with a plethora of creative ideas from our customers, allow us to continue to develop the best solutions for broadcasters. Our products create and maintain broadcast confidence through easy and efficient management of equipment, people and processes,” says Jamie Stutz, Zeus Broadcast Product Manager. Zeus Broadcast is headquartered in Orlando, Florida U.S.A. with offices in Atlanta, Georgia, as well. For more information, visit www.zeusbroadcast.com

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