System.NullReferenceException: Object reference not set to an instance of an object. at DotNetNuke.Framework.DefaultPage.OnLoad(EventArgs e) in e:\websites\tvtechnology.com\public_html\Default.aspx.cs:line 791 Snell & Wilcox unveils customer care program for Kahuna SD, HD switcher | TvTechnology

Snell & Wilcox unveils customer care program for Kahuna SD, HD switcher

May 4, 2005


With Kahuna Care, Snell & Wilcox offers three different levels of support, depending upon the needs of specific customers.

Snell & Wilcox has rolled out a customer support program for users of its new multiformat SD/HD switcher, the Kahuna. This includes options like on-site attendance by a Snell & Wilcox engineer or backup technical director at critical events.

The multi-tier Kahuna Care program offers several option, including:

Related Articles

KVHF 4.1 Launches New Program Guide

Bolivia TV Acquires For-A Equipment for HD Transition

Snell Releases Alchemist OD Turnkey Platforms

  • Comfort Care, which provides free of charge for the first 12 months after product commissioning, 12-hour, five-day-per-week telephone diagnostic and troubleshooting guidance. Hot spare replacement service is also included, as is free software maintenance.
  • Complete Care, which expands telephone support to 24-hour service and adds two on-site Snell & Wilcox visits per year for system and documentation checks and on-site commissioning of major software releases.
  • Event Care, which includes a complete spare Kahuna unit for shadow switching on-site and the assistance of a qualified Snell & Wilcox engineer or backup technical director.

For more information, visit www.snellwilcox.com.

Back to the top


Receive regular news and technology updates.
Sign up for our free newsletter here.

Comments

Twitter