/ 04.02.2012 01:55PM
Grass Valley Launches Authorized Service Provider Program
SAN FRANCISCO: Grass Valley has launched a new Authorized Service Provider (ASP) Program to equip
Grass Valley’s resellers and channel partners with extensive certification
training on a variety of Grass Valley products, services, and technologies to
improve support in historically underserved regions around the world.
LineUp,
a high-volume equipment reseller in São Paulo, Brazil, is the first partner to
take advantage of the new ASP Program. LineUp will be fully ASP-certified in Q2
2012, so customers in the region can be assured that LineUp will provide the exact
same level of service and customer support as Grass Valley itself and that
LineUp is backed by Grass Valley engineers and expertise.
“This new program from Grass Valley gives us the competitive edge
we need, all the way from the initial design phase through after-sale support,”
said Nilson Fujisawa, President of LineUp. “Being ASP-certified ensures that our customers
get the best support services possible from our highly-trained, locally-based
staff, with the power of Grass Valley standing strong behind us.”
By participating in the ASP Program, Grass Valley says ASPs will gain
technical knowledge and marketing support from Grass Valley to build a more
profitable services business. The new program also extends Grass Valley’s
services reach in markets around the world, giving customers high-value
solutions implementation and technical support from local providers in their
native language.
“Customer
satisfaction is always Grass Valley’s highest priority, whether working
directly with customers or through our partners,” said Bruno Pillet, Senior Vice
President of Global Services at Grass Valley. “The new ASP Program is designed
to provide channel partners with the expertise they need to implement and
support Grass Valley products and technologies while bringing a strong
added-value to our customers. It also extends our reach around the world,
bringing high-tech service and support to areas that might have been
underserved up until now. The bottom line is that the program is good for our
partners and good for our customers.”