Mark Hallinger /
08.27.2012 12:01 PM
London Calling: Clear-Com Supplies Venue Intercoms
HelixNet beltpacks being pre tested before being sent to the venues

Sometimes it’s called comms. Sometimes intercoms. In London, it’s talkback.

Whatever you call it, instant, reliable communication is key for the smooth operation of a sports venue.

Or 42 sports venues, located across Great Britain. And varying from simple, small stadiums to mountain bike or equestrian courses spread across thousands of metres. And each venue required a communications design tailored to the specifications demanded by an international sports federation.

It’s a massive task, but preparation and thoughtful integration, coupled with a modern, flexible communications equipment infrastructure, can tame an “impossible job” such as handling the venue communications at the London Games.

Clear-Com was the venue intercom supplier in London, providing event communications at all 42 venues. All of the vital communications to make the production of a sporting event run smoothly were included in this brief — the intercoms used by the event production team, PA announcers, sport statisticians, referees and more. An interface also connected the stadium event managers to the host broadcaster OB van.
Microphone live panel as part of venue announcer matrix panels

At every venue Clear-Com’s new Eclipse Matrix was the central system. V-Series control keypanels, HelixNet digital partyline wired beltpacks and headsets, and Optocore intercom interfaces and VoICE2 panels rounded out the equipment.

But it’s a task bigger than any one vendor, and Clear-Com was one spoke in a wheel that started rolling some two years ago when LOCOG began the tendering process. The job required the right mix of vendor support, big event experience and multiple subcontractors with a healthy mix of local and international experience.

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Posted by: Bob Romero
Mon, 12-03-2012 07:17 PM Report Comment
Anonymous - I'm sorry to hear that you did not get the documentation for your product. I'm assuming that you are referring to the HelixNnet product discussed in the above article. Let me assure you this is not the norm. For future reference, all of our product documentation that normally is delivered with a product can be found on our web site at Additionally, you can find white papers and tech notes written by our Product Managers and Application Engineers at This powerful search tool can help you locate specialized and simplified instructions to guide you through installation and configuration as well as frequently asked questions. You'll also find tips submitted by other customers. And of course, we're standing by to help with any questions or issues you may have. Our goal is to help you maximize the capabilities of Clear-Com products. Call us at (800)462-4357, or send your questions to If you haven't returned you product yet as mentioned in your post, give us a call. Our AEs and Tech Support engineers are standing by. Bob Romero Director, Global Service and Support Clear-Com, LLC, an HME Company
Posted by: Anonymous
Fri, 09-14-2012 03:07 PM Report Comment
(Electronics) I would have liked to know that this product comes with no doutnemtacion or wire leads. While the product arrived in a timely fashion, I am returning it since there is absolutely nothing telling me about the install. Unless this is something you are very familiar with installing, I would ask for more details.

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