TV station lobby in D.C. highlighted cable operation fails in a missive sent to
key lawmakers Wednesday morning. TVFreedom.org
’s Robert Kenny wrote to
Sen. Claire McCaskill (D-Mo.) and members of the Senate Commerce Committee citing data from outage tracker downdetector.com
indicating that there were 3,050 “substantial service failures” among the five
big pay TV providers in the first five months of 2014.
“The length of some of these outages may have lasted a few hours or were
addressed within days of the initial service failure. However, the average U.S.
consumer who pays upwards of $130 per month for bundled pay-TV/broadband
services must typically bear the brunt of this type of service degradation without
explanation or remuneration,” Kenny’s letter said.
The top 10 outages for this week, thus far, include:
Time Warner Cable
Based on data for July 9, most of the complaints for cable providers involved
In late June, McCaskill, chair of the Commerce Committee’s
Consumer Protection, Product Safety
launched a fact-finding effort in Missouri geared toward
the billing practices of pay-TV providers in the state. Her notice
states that, “The billing practices of cable, satellite, and other pay-TV
services rank among the fastest-growing consumer complaints to the Federal
Trade Commission.” She’s urging constituents to report their pay-TV
frustrations via her website’s “Submit Your Scam” tool.
include ABC, CBS, Fox and NBC affiliate groups, several station groups, the
National Association of Broadcasters and others.